FAQ

How can subcontracting debt recovery be more efficient than handling this internally?

Subcontracting your debt recovery enables you to:

    Benefit from the expertise of professionals
    Avoid spending time and money on something that is not your area of speciality
    Benefit from the impact of using a different contact

When should one call upon an outside company to recover a debt?

The earlier the recovery procedure is started by the outside company, the greater the chances of recovering the outstanding debts. And yet experience shows us that creditors usually wait too long. For reasons of the customer relationship, or due to over-confidence in the customers, or perhaps because there is not enough time to handle the litigation procedures.
There is no point at all in sending out a thousand reminders. Your debtor will become immune to your threats! It is better to outsource these cases when the likelihood of these being paid is diminishing.
While you wait to act, the financial situation of your debtor is deteriorating.

How can I increase my chances of recovering the debts?

As a general rule, it’s a case of first come first served. So, you will stand a greater chance of recovering your debt if you call upon an outside service to collect the debt early.
You have supplied your customer, he has benefited from your service, he has received your invoice and your reminder. As such he cannot ignore that he has an amount to pay you.

The figures speak for themselves: over-indebtedness is a social reality that is not about to go away. Is it not true that debt recovery companies magnify the misery of bad payers?

Our negotiators know that they have to take into account the actual budgets of some of your customers who are in financial difficulty in order to find a solution and restore the situation.

You think that all debt recovery companies are the same?

You will notice considerable variations in terms of results as well as fundamental differences in :

    The respect of the image of the creditor
    The speed of the debt recovery campaigns
    The transparency of the methods used
    The choice of means used
       Collection by Bancontact
       Standing orders
       Debits
       Home visits
       Submitting cases to the competent courts
    The flexibility in terms of reporting.

One often hears that debt recovery companies harass bad debtors. Is this the case?

Experience has taught us that harassing bad debtors is both ineffective and illegal. It is the reason why the initial contact is hugely decisive.
In fact, in most instances, this will allow for a speedy and efficient solution.

How is it possible to manage hundreds of different contacts on a daily basis and obtain a good success rate?

This paradox is precisely where our strength lies: our debt recovery agents are responsible for the contacts maintained with your customers. They familiarise themselves with the cases and are trained to react in accordance with the different situations.
Everything is done to ensure that the cases are handled as effectively as if the partner would have done the work himself, but under the banner of Cabinet de Greft.
Our negotiators succeed in managing different situations, whether it involves private or professional debtors, occurs in one language or another, etc.
This optimisation of case handling is the result of our collective and individual expertise as well as the strong co-operation between us and our partners.